This notice explains how Cycle Craft handles personal data for website enquiries, workshop communication, and related administration. It also sets out the choices and rights available to you, subject to legal and practical limits.
You may request access to your personal data, ask for correction of inaccurate details, object to certain processing where applicable, or request deletion in circumstances allowed by law. Some requests may be limited where we must keep information for legal, security, or record-keeping reasons.
To make a privacy request, use one of the contact channels listed in this policy and describe the data or issue involved. We will review the request, confirm what can be done, and respond within a reasonable period or the timeframe required by law.
Contact and service information is retained for the period necessary to manage the enquiry, complete the workshop process, maintain records, and meet any legal or accounting requirement. When data is no longer needed, it is deleted or de-identified where appropriate.
If we make a material change, we will update the policy on the website and may use a reasonable notice method where appropriate. The version in effect is the one published at the time you review the site.
Depending on how you use the site, we may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We may also process server request metadata and browser or device information for security and technical delivery.
We receive personal data when you submit a contact form, send an email, call us, or visit the workshop and provide details for service handling. Technical information may be collected from your browser or device during normal site operation.
The site uses essential cookies for operation and cookies that store privacy preferences. We do not rely on confirmed analytics or marketing cookies in the current setup.
You can manage cookies through your browser settings and, where available, by adjusting privacy preferences on the site. Essential cookies support basic site functions, while preference cookies help remember your selected settings.
We use personal data to respond to enquiries, arrange workshop communication, manage service requests, support technical delivery of the website, and maintain security. Where needed, we also use information to keep records of completed interactions and to meet legal or administrative obligations.
We may share information with service providers that support website delivery, message handling, or technical maintenance. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data if required by law, court order, lawful request, or to protect the security of the site, our records, or the rights of customers and the business. Any disclosure is limited to what is reasonably necessary for that purpose.
Use the contact channel that best matches your request so it can be routed and reviewed appropriately.
